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Case Study

Aeromedical Electronic Health Record (AEHR) Project

  • Royal Flying Doctor Service SA/NT
  • Project Performance Project Performance
  • Organisation Improvement Organisation Improvement
  • Bid Coaching & Tendering Bid Coaching & Tendering

Development of the Electronic Health Record (EHR) system has been established as a national initiative involving all RFDS Sections and Operations across Australia to ensure that needs of all participants are appropriately represented and included in the product design, enhancing scalability and usability of the future solution across the Federation.

Why they approached us

The Royal Flying Doctor Service is one of the largest and most comprehensive (aero)medical organisations in the world, providing extensive primary health care and 24-hour emergency service to people over an area of 7.69 million square kilometres.

The RFDS coordinates these activities with a combination of software applications and paper-based forms. The medical records were paper-based, with operational and limited clinical data being entered manually into multiple systems. This process was error-prone and inefficient, created duplicate data sources and made detailed reporting on clinical outcomes difficult.

BRS had been working with RFDS and supporting them on their strategic priority projects and were engaged to assist in the initial project scoping of the AEHR project. Following the receipt of funding for the project, BRS provided Project Management support through Governance, Solution Delivery and project reporting to ensure that the stakeholders were engaged with throughout and the project timeframes were met.

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