Measuring success in consulting or in a service organisation is a challenging exercise. In my opinion the real skill of this lies in balancing short term and long term measures as well as having measures that have the appropriate balance between lag and lead indicators. Getting this balance right requires some critical thinking around what is important to drive your teams behaviours towards long term success.
We recently discussed the importance of this and the benefits of the balanced scorecard approach over at the blog of our other half easyconsult. To read the rest of this post and to see an example of a balanced scorecard that can work in your business, please click here.