Making Time to Lead
Putting the Customer First
When you are next sitting down with your team, it is worth exploring the question of whether you you’re your organisation truly puts your customers first. I know for BRS this is a work in progress as we continue to examine all areas of our business and look to ensure we think about the customer first. It requires discipline, questioning of our activities around whether they are what our customer wants and a challenge to continue to understand our industries and customers better so that we can continue to add more value to them in what we do.
A final point to reflect on is also understanding who the true customer is. Often for your client, they don’t want you to focus on them but rather their customers and what they need. A good example of this is when you look at a transport government agency and who their customers area. They may include drivers, politicians, cyclists, stakeholders and other government agencies. Do you know them and their wants and fears? Do you understand what impact a project may have on these customers and what we may need to do to address their concerns, wants and needs? This knowledge is critical to adding value to your clients in a way that truly puts you in their shoes. It is a challenge but one that will lead to increased opportunities to add value to your clients and their customers.
BRS Breakfast Series 2017 – Last one coming up!
Thank you to everyone who attended our breakfasts – we hope you enjoyed the sessions and took home a few tips to implement within your organisation and projects. They have been very well attended with great discussions and insights being shared by our clients.
We only have a few tickets left for our final breakfasts in Auckland – so make sure you secure your tickets!
29 November 2017 – Gaining synergy from high performing bid teams through the use of a tool called Kolbe
If you would like to get an insight into who the presenter is and what will be covered in detail, or register, please the link below. Kolbe is an exciting tool that can add enormous value to building high performing winning bid teams.
For those clients that were unable to attend the last two breakfasts on Winning Bids and Lessons Learnt from a Legacy Project, we are happy to provide copies of the presentations. Please email email@example.com and we will send through the presentations.
Most of our followers are familiar with the services that BRS offers to our clients, which typically fall within the following service lines:
- Bid Coaching & Tendering
- Commercial & Procurement
- Leadership, Team & Culture
- Organisation Improvement
- Project Performance
But did you know that we now also have team members available to fill secondment opportunities within each of these service lines?
We are finding that our clients are seeking ongoing support and assistance with the implementation of recommendations from reviews, workshops or other initiatives within their teams and organisations.
If you are interested in learning more about our team members who are able to undertake both short or long term, part time or full time secondment assistance, please call us on +61 8 8212 5752.
Featured Case Study
Puhoi to Warkworth Procurement Alliance
New Zealand Transport Agency
The Procurement Alliance was established to develop the PPP procurement capability for transport projects in NZ and deliver value for money by procuring the best outcomes at the optimal price through a transparent and robust approach to commercial negotiation. The Puhoi Procurement Alliance included personnel from NZTA, Jacobs, GHD, Chapman Tripp, Bell Gully and Price Waterhouse Coopers.